Gaming is about fun, excitement, and entertainment — but it should never become a burden. new lock always wants you to play in a healthy, safe, and responsible way.
At new lock, a happy player is our greatest achievement.
Responsible gaming at new lock is more than a list of rules — it's our core philosophy. We want every member to see gaming as a form of entertainment, not a source of income or a financial solution.
When gaming starts causing anxiety instead of enjoyment, it's a sign something needs to change. new lock is there for you in those moments — helping you make the right call, without judgment and with genuine care.
On this page you'll find information about the responsible gaming tools we offer, how to assess your own habits, and where to get help if you need it.
Remember — gaming is a form of entertainment. Never wager more than you can afford to lose.
Set deposit, loss, and time limits for yourself — on your own terms.
Feeling tired or stressed? Use the cooling-off period and come back with a clear head.
Use our self-assessment questionnaire to understand your own gaming habits.
Reach out to our support team anytime — no hesitation needed.
At new lock, you're in full control of your gaming — easily, at any time
Set a daily, weekly, or monthly maximum on your deposits. Once set, it takes effect immediately. Increasing the limit requires a 7-day waiting period.
Decide how much you're comfortable losing within a set period. Once that limit is reached, no further bets can be placed — keeping you protected automatically.
Set a time limit for each gaming session. When the time is up, you'll be automatically alerted or logged out.
Take a temporary break of 1 day to 6 weeks. Your account remains active during this time, but gaming will be disabled.
Close your account for 6 months to 5 years, or permanently. Any attempt to open a new account during this period will also be blocked.
Receive automatic alerts about your gaming time and losses at set intervals. Stay grounded in reality.
All these tools can be easily activated from your account settings. If you need any assistance, our support team is available around the clock.
Knowing yourself is the first step to responsible gaming
Problem gaming doesn't happen overnight — it builds gradually. If you notice any of the signs below, it may be time to start using our responsible gaming tools.
Answer a few questions to find out what your gaming habits look like
1. How many times in the past month have you spent more than your planned budget?
2. Is gaming affecting your day-to-day life?
3. Do you try to win back money you've lost by placing more bets?
Following these simple habits will keep your gaming enjoyable and under control
Gaming is not a way to earn money — it's a form of entertainment. Keeping that mindset is your best protection.
Before you start playing, decide how much you're willing to spend. Once you hit that limit, stop — and wait until the next day.
If you're feeling emotionally overwhelmed, step away from gaming. Decisions made in the heat of the moment are rarely the right ones.
Don't play non-stop. Take at least a 15-minute break every hour. Get up, walk around, drink some water.
Any substance impairs your judgment. Placing large bets in that state is taking unnecessary risks.
Let the people close to you know about your gaming habits. They may notice warning signs before you do.
New lock does not provide services to anyone under 18, and age verification is mandatory at registration. That said, parents and guardians still have a role to play.
As soon as new lock receives any information regarding an account belonging to a minor, it will be closed immediately.
If gaming is causing you any concerns, don't hesitate to get in touch with us
Click the chat button on the website. Our responsible gaming specialists are available 24/7, every day of the week.
Write to us at support@newlock.click. Discuss your concerns in complete confidence. We typically respond within 24 hours.
Go to your account settings to activate limits, Cooling-Off, or Self-Exclusion yourself — no need to contact support.
Remember, asking for help is not a sign of weakness — it takes courage. new lock is always here for you, with support and zero judgment.
Gaming at new lock means a safe, transparent, and responsible experience . Register today and start by setting your gaming limits.